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What is Hounslow Homes' Home Improvement Programme? The major works programme includes the installation, where needed, of new kitchens and bathrooms, windows, heating, rewiring, aids and adaptations for disabled and elderly people, repairs to roofs and improved security. It also covers some environmental improvement and estate regeneration schemes. Our investment strategy is our plan for spending the money we have available for maintaining and improving your homes. In addition to major works projects, each year we allocate money for day-to-day plumbing, electrical and joinery repairs. We also budget to spend money on repairs that we know we have to do; including gas servicing, and lift and security systems maintenance. By investing more in improving our properties, we can reduce the amount we have to spend on everyday maintenance. For a summary of the programme of works for the next four years, click below: 2004/05 How have we planned our home improvement programmes? Consultation and tenant and leaseholder involvement Everybody benefiting from the improvement programme is contacted and visited by a Hounslow Homes tenant liaison officer (TLO) so you know who to talk to during the course of the work. The involvement of tenant and leaseholders in the programme is fundamental to its success and to improving all aspects of our service. Your feedback is always welcome and ensures more effective monitoring. To compliment, comment or complain click here and complete a form Our customer care standards
We will also ensure that:
Our Contractual Partners Our tenant liaison officers and contractors are on hand to help and assist you and a full information pack is available by calling your local area housing office. |
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