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As a leaseholder, repairs to your property are your responsibility. Hounslow Homes will carry out repairs and maintain the block/communal area where you live. Report a communal repair online by using the Online Repairs Service Repairs that are a leaseholders responsibility (inside the property) include:
Hounslow Homes are responsible for:
To report a communal repair or heating problem if you are connected to District Heating, contact the Customer Service Centre on 0800 085 65 75. The Customer Service Centre is open Monday to Friday from 8am to 8pm. As a Leaseholder, you can also report communal repairs/repairs to your block through this website using the Online Repairs Service. You will need a password to access the service and report any repairs. Select the page from the links on the left of this page for more information about the Online Repairs Service, or click HERE to report a communal repair. Further Leaseholder information is available in the Leaseholders Handbook. You can also contact Leasehold Services with any queries by calling: 020 8583 3417 if you live in the Central Area 020 8583 4295 if you live in the East Area (including Chiswick 020 8583 3418 if you live in the West Area Leasehold Services are also open on Saturday mornings and can deal with general queries (calls only) from 9.30am to 11.30am. Back to top of page |
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