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Estate and Caretaking Services
We aim to ensure that estates are clean, safe places to live. Every Hounslow Homes caretaker is given British Institute of Cleaning Sciences (BICS) training. This means that cleaning is high quality and consistent throughout our estates.
We provide mobile, resident and non-resident caretakers. If you have a query or are unhappy with the service in your area, please contact the Customer Service Centre on 0800 085 65 75.
Click on the relevant link for more information:
Standards of Services
Caretaking Depots
Caretaking Services operating in your area
Standards of services
Mobile caretakers
Each of our mobile caretakers can service up to 20 sites per week. Each week they will:
- clean the lifts
- litter pick
- clean bin areas
- do a walk through of the building
- clean the main entrance
- sweep and mop staircase
- report communal areas defects
- remove and make safe broken glass where possible
- replace defective light bulbs in communal areas where possible
- report offensive graffiti and remove where possible
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Resident
Resident caretakers live on the estates they service and also answer emergency call-out duties.
Daily they will:
- litter pick
- do a walk through the building Monday to Friday
- clean the main entrance
- report communal area defects
- remove and make safe broken glass where possible
- replace defective light bulbs in communal areas where possible
- report offensive graffiti and remove where possible
Weekly they will:
- clean bin areas
- sweep main staircase
- mop stairs
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Non-resident
Daily they will:
- litter pick
- do a walk through of the building Monday to Friday
- clean main entrance and lift
- report communal area defects
- remove and make safe glass where possible
- report offensive graffiti and remove where possible
Weekly they will:
- clean bin areas
- sweep main staircase
- mop main staircase
We also have a rapid response team to answer calls across the borough including clearing up incidents of fly tipping on estates, jet washing areas where required and cleaning empty properties, making them ready for occupation.
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Caretaking depots
Our caretakers operate out of two depots:
Midsummer Depot, Midsummer Road, Hounslow
For properties in Hounslow, isleworth, Heston, Cranford, Feltham, Bedfont and Hanworth
Coates Walk Depot, Coats Walk, Brentford
For properties in Brentford and Chiswick
Caretaking and Cleaning
Please contact your local area office for further information. For contact details click here
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Caretaking Services operating in your area
Central
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East
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West
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Central
Resident caretaking and cleaning service
Benson and Estridge Close
Clements Court
Harlech Gardens
Heston Farm
Redwood Estate
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Non-resident caretaking and cleaning service
Brookwood Road
Convent Way
Harlech Gardens
Heston Farm
Percy Gardens
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Mobile caretaking and cleaning service
Beavers and Homeless Persons Unit (HPU)
Beavers Lane
Bullstrode Road (HPU)
Chester Road
Church Street (HPU)
Hanworth Road (HPU)
Osterley Road (HPU)
Parry House (HPU)
The Hollies (HPU)
Thornbury Road (HPU)
Warwick Road
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Cranford and Heston
Beech House
Blackthorn Court
Cole Gardens
Hogarth Court
Lovat Walk
Northfield Road
Rectory Court
Rostrevor Gardens
Scott Gardens
Thorncliffe Road
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Heston
Brabazon Road
Johnson Road
Norman Crescent
Wright Road
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Hounslow - North
Belgrave Road
Boswood Court
Cecil Road
Cooper House
Ede Close
Fire Station Flats
Ivy Lane
Logan Close
Maitland Close
Old Farm Close
Stafford Court
Staines Road
Trafalgar Square
Hounslow - South
Coppermill Drive
Everglades
Greenham House
Grove Court
Heath Court
Hyde House
Ivy Road
Pears Road
Stanborough Road
Twickenham Road
Worple Road
Whitton Dene
Woodlands Road
Whitton Road
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Ivybridge Neighbourhood Office
Thirlemere
Windermere
Haweswater
Easedale
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East
Resident caretaking and cleaning service
Edensor Gardens
Hogarth Estate
St Thomas Estate
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Non-resident caretaking and cleaning service
Alexandra Gardens
Brent Lea
Charlton House
Clayponds Garden
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Mobile caretaking and cleaning service
Chiswick Patch One
Annendale Rd -15/56
Barrowgate House
Bourne Place
Dukes Ave
Fishers Lane
Fraser Street
Glebe Close
Jessop House
Lindon Gdns - 33/40
Manor Gardens
Mayfield / Thornton Avenue
Middlesex Court
Mills Row
Stamfordbrook Mansions
Thorneycroft House
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Chiswick Patch Two
Bolton Rd - 5-5a, 11-11a, 10, 28
Cherwell Court
Elm Court
Grove Park Gardens - 9, 20, 24, 48
Quinton Court
Russell Ker Close
Shipway House
Staveley Gdns
Sutton Court Rd -146
The Lindons
Windrush Close
Chiswick Patch Three
Carfax Court
Deans CloseGorden Court
Gunnersbury Close
Gordon Rd - 25-28
Grange Road - 40-42
Magnolia Road
Mead Close
Meadowcroft
Oxford Court
Oxford Rod South
Pinkham Mansions
Strand on the Green - 81 - 82
Sutton Close
Sutton Lane South
Thames Rd - 1 - 7
Thames Rd - 102-140
Thames Rd - 170-184
The Maltings
Tomlinson Close
Wellesley Road
Whitehall Court
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Chiswick Patch Four
Barrowgate Road - 44/46
Barrowgate Road
Beaconsfield
Bourne Court
Burlington Gardens - 33
Burlington Lane - 11-25
Chesterfield
Cromwell Court
Egerton House
Ellesmere Court
Garth Court
Grosvner Road -13, 42
Heathfield Terrace
Sutton Court Road - 66/68/146
Sutton Lane North
Brentford Patch Five
Brentwick Gardens
Burdon Close
Carville Crescent
Carville Crescent Garages
Cherry Garth
Clayponds Avenue
Crowther Avenue
Fawley House
Lambert Lodge
Layton Rd Mercury House
Layton Court
Manor Vale
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Brentford Patch Six
Brentside
Brickfields Close
County Parade
Cedar Court
Clifden Court
Field Lane
Hazel Close
High Street
Holly House
Maple Grove
Mulberry Crescent
Old Vicarage
Parkview
Robin Grove
Sidney House
Somerset Lodge
The Lodge/Fen House
The Mall
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Brentford Towers and Haverfield Estate neighbourhood office
Boulton House
Burford House
Cornish House
Fraser House
Harvey House
Haverfield Estate
Maudsley House
Perran Walk
Trimmer Walk
Wicksteed House
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West
Resident caretaking and cleaning service
Belvedere House
Frank Towell Court
Hunter House
Oriel Estate
South and McCarthy Road
Watermead Estate
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Non-resident caretaking and cleaning service
New Chapel Square
Oriel Estate
Page Road
Pinewood Estate
Southern Avenue
Swan and Bear Road
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Mobile caretaking and cleaning service
Bedfont
Bethany Way
Cambria Court
Harlington Road West
Staines Road
Tennyson Close
The Dell
Turpin Road
Bedfont and Feltham
Bedfont Close
Bedfont Close Garages
Beech Road Gardens
Burlington Court
Burlington Court (OPD)
Cedar Road Garages
Edward Pauling House
Elm Road Garages
Englehart/Pentelow Gardens
Hatchett Road
Hatchett Road (OPD)
North Close Garages
Sherbourne Road
Southville Road Garages
Spinney Drive
St Mary’s Drive Garages
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Feltham - South West
Ashford Road
Atlee House
Bevan House
High Street - 201-236
Hamilton Road
Manor Lane
Morrison House
Moss Gardens
Rose Gardens
Rylands Close
Spring Road
Sunbury Crescent
The Clumps
Wilson House
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Feltham - South East
Becketts Close
Central Parade
Cygnet Ave Gardens
Denham Road Garages
Fern Grove
Field Road
Field Road -197-235
Florence Road
Lavender Court
Nursery Road
Sparrow Farm Drive
St Hilda’s Garages
Uxbridge Road
Viola Avenue Garages
Wigley Road Garages
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Hanworth
Chestnut Court
Dickenson Road
Elmwood Avenue
Hampton Road East
Main Street
Rectory Court
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