How to pay service charges

How to pay your service charge

We want to make it easy for our leaseholders to pay their service charges, so we now offer a 24-hour payment service using the telephone service and Internet.

We want payments to go to the right accounts, so please be sure to include all 14 digits in the account number for the charge you want to pay, leaving out any dashes but including zeroes.

The payment methods currently available are:

The Internet

Log onto www.hounslow.gov.uk
Click on ‘online payments’ followed by ‘Internet payment facility’.
Select ‘Service charge 14 digits’ from the drop down menu and put in the details of account numbers, amounts and your debit or credit card.

Telephone

Ring (020) 8583 5959.
Select option 9 (service charges) to pay any leasehold charges - ground rent, insurance, major works, service charges etc.
Have your account number(s) and card details ready
Have a pen to write down the transaction number at the end of the process.

By Bank Transfer

Our details are:

Account Name: London Borough of Hounslow
Account Number: 40545155
Sort Code: 40-25-02
Address: HSBC Bank PLC, 127 High Street, Hounslow

Standing Order

Set this up using a standing order mandate form supplied by Home Ownership or use the table details under Bank Transfer above

Quote the 14 digit account number for the charge you want to pay.

By Post using cheques

Make cheque(s) out to The London Borough of Hounslow and post to the Civic Centre Cash Office, Lampton Road, Hounslow, TW3 4DN

Please remember:

To write on the cheque(s) or in a note which account(s) you are paying
How much you are paying to each account
To include the 14 digits that make up each account number (including zeroes)

Cheques sent to:

The Home Ownership Unit
Hounslow Homes
St. Catherine’s House
2 Hanworth Road
Feltham
TW13 5AB

Payments are forwarded to the Civic Centre, so it takes longer to get the payment to your account.

In Person

You can:

ovisit the Civic Centre Cash Office between 8.45am & 3.45pm Monday to Friday. The Cash Office accepts payments by cheque, postal order, cash, debit cards and credit cards.

Make a cheque payment over the counter at any Area Housing Office.

Direct Debit

We are currently investigating the use of the direct debit system for payment of service charges, and therefore this is not in operation at the moment. We will keep you undated on the progress of this payment option.