To allow us to show how successfully we are providing services to you, we need to measure what it is we are doing. We measure things like the amount of rent collected, the time taken to carry out repairs and how satisfied you are with the services we provide.
You can find this information in the publications below:
Performance Dashboard
The dashboard shows you our performance, in the areas that we measure, on a monthly and annual basis. The flyer also shows you how well we are doing compared to our targets and if our performance is getting better or worse. We report a summary of performance quarterly in Hounslow Homes News, You can download the dashboard below to view our performance.
Dashboard Targets 2011/12
You can also view our annual and monthly performance targets for 2011/12. Please note that these targets are subject to LB Hounslow agreement, pending end of year data, which is currently being collected
Service Delivery Plan
This is the key operational action plan, which is central to the organisation's activity. It translates strategy into what we are actually going to do in addition to our established "routine" work. The Plan is monitored quarterly with Reports going to the Managing Director and the Board. View the plan
Resettlement Questionnaire Report April - June 2012
Estate Managers aim to visit tenant six weeks after they move into a new property. During the visit the Estate Manager will discuss various resettlement issues. This reports documents the results of these interviews.
Resettlement Report April - June 2012
Major Works Report April 2011 to March 2012
This report details the results of the Post Major Works Survey for those who had works carried out by the contractors Apollo in the period April 2011 – March 2012.
If you are having trouble downloading any of these documents and would like a copy sent to you, please e-mail to customerservicecentre@hounslowhomes.org.uk or alternatively contact 0800 085 65 75 to request a copy.
