External Links

Self Service Portal

Self Service Portal Currently Unavailable

We apologise to all residents, the Self Service Portal is not available for use due to technical difficulties. We're working to resolve the problem as quickly as possible but in the meantime, you can contact us;

For general enquiries including enquiries about your rent account, Tenancy, Anti-social behaviour.

You can call the Customer Service Centre on 0800 0856575 (minicom number 0800 389 9821) from 8am to 6pm Monday to Friday - select option 2.

If you are calling from a mobile dial 020 8583 4000, the cost of the call will be cheaper from mobiles but charges will vary depending on your network charges.

You can also:

Send an e-mail to customerservicecentre@hounslowhomes.org.uk

Make an enquiry in person, visit your local housing office

For repair enquiries

You can call the Repairs Call Centre on 0800 0856575 (minicom number 0800 389 9821) from 8am to 8pm Monday to Friday - select option 1.

If you are calling from a mobile, dial 020 8583 4000, the cost of the call will be cheaper from mobiles but charges will vary depending on your network charges.

You can also:

Send an e-mail to repairs.team@hounslowhomes.org.uk

Make an enquiry in person, visit your  local housing office

Make a comment, compliment or a complaint

At Hounslow Homes we are keen to see continuous improvement so we welcome feedback on the things you believe we are doing well and also when we may not be doing things quite right.

You can contact the Complaints Team with your comments, compliments and complaints on 020 8583 3737 from 9am to 5pm Monday to Friday

or send an e-mail to : complaints.team@hounslowhomes.org.uk