If you are having difficulty paying your rent let us know as soon as possible. As well as Hounslow Homes' Customer Service Centre (freephone: 0800 085 65 75) the following agencies can also assist you by providing independent confidential debt and benefit advice.
A timely call
We will also discuss a payment programme with those tenants who call our free phone number 0800 085 65 75, regardless of the nature of the call.
Citizens Advice Bureau (CAB)
You can contact your local Citizens Advice Bureau (CAB) who provide confidential benefit and assessment advice and debt counselling. Telephone: 0870 1269500 (for all areas)
Hounslow – 45 Treaty Centre, High Street Hounslow,
Feltham – Peoples Centre, High Street Hounslow,
Brentford and Chiswick – Town Hall, Heathfield Terrace, Chiswick,
You can also log on to the CAB website - www.adviceguide.org.uk/
Help with paying your rent
If you are having difficulty paying your rent and are not already on housing benefit, you may be entitled to claim, contact Housing Benefits: 0208 583 4242 to find out more
Debt Counselling and advice
Hounslow Homes is here to help tenants who may be having problems meeting their rent payments. We can arrange a free confidential session with an independent money advisor for anyone with rent arrears.
Money Advice: 020 8583 5016 or 020 8583 5013 (minicom/textphone) or contact the Customer Service Centre on 0800 086 65 75 to request a referral.