Pay your service charges

We want to make it easy for our leaseholders to pay their service charges, so we now offer a 24-hour payment service using the telephone service and Internet and Direct Debit payments as well as other methods to pay.

Make sure your payment goes to the right account by making sure to include all 14 digits in the account number for the charge you want to pay, leaving out any dashes but including zeroes.

The payment methods currently available are:

Internet Payment Facility - online payments

By post using cheques

In person

Internet Payment Facility

Click on the Online Payments link or alternatively log onto www.hounslow.gov.uk (Click on ‘online payments’ followed by ‘Internet payment facility’.)

Select ‘Service charge 14 digits’ from the drop down menu and put in the details of account numbers, amounts and your debit or credit card.Please note that a 1.4% handling charge will be applied.

Telephone Payments using debit/credit cards

Dial 0845 30 10 210

Select option 7 (service charges) to pay any leasehold charges - ground rent, insurance, major works, service charges etc.

Have your account number(s) and card details ready - card payments will incur a 1.4% handling charge

Have a pen to write down the transaction number at the end of the process.

Direct Debit

Leaseholders are able to pay ground rent and service charges via Direct Debit. If you pay your services charges for a full year by direct debit we will credit your account with £35 (provided you have no arrears on your account)

For more information or to request a Direct Debit mandate, please contact the Home Ownership Unit on 0800 0856575

In person by appointment at: St. Catherine's House, 2 Hanworth Road, Feltham, TW13 5AB

or by e-mail to: home.ownership@hounslowhomes.org.uk

Bank Transfer

Our details are:

Account Name: London Borough of Hounslow

NatWest Bank

Sort code 60-11-18

Account number 20364814

The address for the Hounslow branch of NatWest Bank is 275-277 High Street, Hounslow,TW3 1ZA

Standing Order

Set this up using a standing order mandate form supplied by Home Ownership or use the table details under Bank Transfer above

Quote the 14 digit account number for the charge you want to pay.

By Post using cheques

Make cheque(s) out to The London Borough of Hounslow and post to the Civic Centre Cash Office, Lampton Road, Hounslow, TW3 4DN

Please remember:

To write on the cheque(s) or in a note which account(s) you are paying
How much you are paying to each account
To include the 14 digits that make up each account number (including zeroes)

Please note: If you are sending cheques to the Home Ownership Unit, payments are forwarded to the Civic Centre, so there may be a delay in registering your payment against your account.

In person

You can visit the Civic Centre between 9am to 5pm Monday to Friday. Here you can use one of the Payment Deposit Machines located in the reception area. Cheques should be made payable to the London Borough of Hounslow.

You can also make a cheque payment over the counter at any Area Housing Office. Your cheque will be sent to the Civic Centre, so there may be a delay in registering your payment against your account.