This pages contains downloadable versions of our publications and leaflets.
This page has many Adobe PDF links. To view these you will need the Adobe Acrobat Reader. The reader can be downloaded free of charge from the Acrobat Reader download page
You can also contact the Customer Service Centre on free phone 0800 085 65 75 or visit your local housing office to request one of our publications. View our full list of leaflets and publications by visiting the main publications page on this site.
Please click on the images below to view the publications
Leaseholders' Handbook
This handbook is currently under review, a new version will be available shortly
Pay your service charges online
How to pay your services charges using the online payments system.
Your service charge certificate explained
A guide to your service charge certificate, broken down into sections to help you understand the information.
Dispute Resolution
Information on the dispute resolution scheme, which has been set up as an alternative to legal action if you do not agree with your service charges
Right to Buy
Information for secure tenants on the right to buy your council home.
