General enquiries
Call the Customer Service Centre on 0800 0856575 (minicom number 0800 389 9821). Select option 1 for all repairenquiries and select option 2 forrents, service charges and all other enquires.
If you are calling from a mobile dial 020 8583 4000, the cost of the call will be cheaper from mobiles but charges will vary depending on your network charges.
If you have a query regarding:
- Your rent account
- Repairs
- Tenancy
- Rent a garage
- Estate issues
- Leaseholder general enquiries
- General enquiries
The Customer Service Centre is open from 8am to 8pm Monday to Friday.
You can also:
Send an e-mail to customerservicecentre@hounslowhomes.org.uk
Send a fax to us at 020 8583 4336
Or write to us at:
Customer Service Centre
Ashmead Road Depot
Ashmead Road
Feltham
Middlesex
TW14 9NN
If you would like to make an enquiry in person, visit your local housing office
Make a comment, compliment or a complaint
At Hounslow Homes we are keen to see continuous improvement so we welcome feedback on the things you believe we are doing well and also when we may not be doing things quite right.
Tenants and leaseholders can contact the comments, compliments and complaints officers on 020 8583 3737
You can also make a complaint online by using the Self Service Portal.
Alternatively, you can write to us at:
Complaints team
Ashmead Road Depot
Ashmead Road
Feltham
Middlesex
TW14 9NN
Fax: 020 8583 4336
Minicom: 0800 389 9821
You can also e-mail to : complaints.team@hounslowhomes.org.uk
Forms are also available at all our district and neighbourhood office reception areas. Customers who make a complaint will be sent a letter within two working days detailing when and who will deal with the complaint. You should expect to receive a full response within 10 working days.
Home Ownership including Leasehold Services and Right to Buy enquiries
Home Ownership and Leasehold Services are based at:
Hounslow Homes
St. Catherine's House
2 Hanworth Road
Feltham
TW13 5AB
For enquiries call the Customer Service Centre on 0800 0856575
You can also e-mail your enquiry to - Home.ownership@hounslowhomes.org.uk
You can also make an enquiry in person. All visits are by appointment only. Contact the Customer Service Centre to arrange an appointment.
See also - Home Ownership
The Right to Buy Team
For information about the Right to Buy process and your eligibility for the scheme, you can contact the Customer Service Centre on 0800 0856575.
See also - Home Ownership
The Neighbourhood Warden Service
Hounslow Neighbourhood Warden Service is based at Hounslow Homes, Trimmer Walk, Brentford.
To contact the Neighbourhood Wardens call 020 8583 4141 (this number also has an answer phone service).
Alternatively you can contact the service via the Customer Service Centre on 0800 086575, or out of hours on 020 8583 2222.
Report anti social behaviour
All reports of anti social behaviour (ASB)should be made in person to your local housing office. You can contact the Customer Service Centre on 0800 0856575 if you need to leave a message or wish to arrange an appointment with an ASB officer.
You can also report ASB in writing to your nearest housing reception. We have an ASB duty officer available every day at our housing offices, however, you may need to wait as there are no appointment slots.
Please note we are unable to act on anonymous reports. We strongly recommend that you report ASB in person to your local housing reception.
See also - Anti social behaviour
Benefits contacts
Revenues Section - 020 8583 4242 (for benefit enquiries)
Report benefit fraud
Benefit Fraud investigation team - Hotline : 020 8583 2111 E-mail: fraud@hounslow.gov.uk
For information about benefit fraud visit the London Borough of Hounslow website.
National Benefit Fraud Hotline - 0800 854 440
Tenant Participation Officers(TPOs)
TPOs are there to help you set up new residents' groups and associations and support you in taking active part in decisions affecting your homes and community.
East Area:
Eileen Gladwell- TPO for East area can be contacted on 020 8583 4380 or mobile 07949 699408
You can also e-mail to eileen.gladwell@hounslowhomes.org.uk
West Area
Jacky Rankine - TPO for West area can be contacted on 020 8583 4035 or mobile 07956 118137
You can also e-mail to jacky.rankine@hounslowhomes.org.uk
Central Area
Edyta Blaszczyk - TPO for Central area can be contacted on 020 8583 3725 or mobile 07985 807925
You can also e-mail to edyta.blaszczyk@hounslowhomes.org.uk
See also - Be Involved
Communications Team
The Communications Team handle both external and internal communications for Hounslow Homes and:
- maximise opportunities to distribute information about Hounslow Homes
- respond to press enquiries
- produce publications such as leaflets, handbooks and the Hounslow Homes Newsletter
- Lead on PR, strategic events and the Hounslow Homes brand.
If you have interesting resident led stories you think we can help you promote, contact us by e-mail to communications.team@hounslowhomes.org.uk
Web Team
If you have any feedback about this website, have noticed a mistake or error, wish to make an enquiry or had a problem when using any of the services available, please let us know.
You can e-mail to - web-team@hounslowhomes.org.uk
You can also contact the Customer Service Centre on 0800 0856575 or alternatively email web-team@hounslowhomes.org.uk
