This pages contains downloadable versions of our publications and leaflets.
This page has many Adobe PDF links. To view these you will need the Adobe Acrobat Reader. The reader can be downloaded free of charge from the Acrobat Reader download page
You can also contact the Customer Service Centre on free phone 0800 085 65 75 or visit your local housing office to request one of our publications. We aslo have a Publications List leaflet available.
Please click on the links below to view documents under that heading:
Your Tenancy
Local Information pack for new tenants (available from your local housing office)
A guide to paying your rent and managing your debt
Having difficulty paying your rent?
Pay your rent and garage charges - online
Adapting your home to meet your needs
How to apply for a property for the first time or move from one property to another
Your Estate
How Hounslow Homes and Residents Can Help Reduce Anti-Social Behaviour and Hate Crime
Caretaking Satisfaction reply card
Home Improvements
Decent Homes Standard (DHS) story
Five Year indicative Programme 2007/8 - 2011/12
Five year approved programme 2007/8 to 2011/12
Leaseholders and Right to Buy
Home ownership service standards
Your Service Charge Certificate Explained
Leaseholder Dispute Resolution Scheme
Consultation on major works 2007/08 and 2008/9 - 2011/12
Approved Major Works Programme - Leaseholders
Sheltered Housing
A guide to sheltered properties in East area
A guide to sheltered properties in Central area
A guide to sheltered properties in West area
Sheltered Housing opt out form
Sheltered tenants guide to reporting your repairs
Getting Involved
Hounslow Tenants' Compact (Roadmap to involvement and partnership)
Hounslow Tenant Participation Compact (summary)
Involvement Leaflet - Tenants and Residents Associations
Involvement leaflet - Decision making
Involvement leaflet - Housing management
General Leaflets
Accessing Hounslow Homes' Services
Going the extra mile leaflet (Staff awards nominations form)