Customer Service Centre - 020 8583 2000
A minicom service also operates on free phone 0800 389 98 21
Yellow Zone, Civic Centre, Lampton Road, Hounslow TW3 4DN (not open to the public/visitors)
Open Monday to Friday 8am to 6pm
e-mail customerservicecentre@hounslowhomes.org.uk
See also Customer Service Centre
You can also access services online using this website (see the homepage to access) or by using our DigiTV service via Sky, Virgin, Nintendo Wii, iPhone or Android app or Facebook (internet access required). See the DigiTV page for more details.
Repairs Call Centre - 020 8583 2000
For out of hours repair emergencies call 020 8583 2222
A minicom service also operates on free phone 0800 389 98 21
Ashmead Road Depot, Ashmead Road, Feltham TW14 9BR (not open to the public/visitors)
Open Monday to Friday 8.00am to 8.00pm
e-mail repairs.team@hounslowhomes.org.uk
See also Repairs and Maintenance
Comments compliments and complaints - 020 8583 3737
Complaints Team, Yellow Zone, Civic Centre, Lampton Road, Hounslow TW3 4DN
Open Monday to Friday from 9.00am to 5.00pm.
email to: complaints.team@hounslowhomes.org.uk
See also Comments, compliments and complaints
Out of Hours Emergency Service - 020 8583 2222
Operates when the Customer Service Centre and Repairs Call Centre are closed, including evenings, weekends and bank holidays.
Please do not report emergencies by email
See also Emergency Repairs
Housing Receptions
Central Area - Heston, Cranford, Hounslow and Isleworth
Open from 9am - 5.00pm Monday to Friday
Address: The Langdale Centre, 240 Summerwood Road, Isleworth, TW7 7QN
East Area Brentford and Chiswick
Brentford: Monday to Friday - 9am to 5pm
Address: 58-59 High Street Brentford
West Area Feltham, Bedfont and Hanworth
Open from 9am – 5.00pm Monday to Friday
Address: 81/83 Bedfont Lane, Feltham TW14 9BH
Housing Benefit - 020 8583 4242
Situated in our Housing Receptions: - check each area office for available/opening times
81/83 Bedfont Lane, open 9am till 4.30pm - Monday to Thursday and Friday 9am till 4.15pm.
Langdale Centre, Summerwood Road Isleworth open Monday 9am to 4.45pm and Friday from 9am to 4.30pm. This desk is closed from 1-2pm daily and no appointments are neccessary.
Brentford Housing Office, High Street, Brentford open Wednesdays and Thursdays from 9am to 4.45pm and Fridays from 9am to 4pm. This desk is closed between 1 and 2pm
You can also contact Housing Benefit by calling 020 8583 4242
Leaseholder Services and Right to Buy - 020 8583 2000
Open Monday to Friday 8am to 8pm when calling the Customer Service Centre, 9am to 5pm when visiting Hounslow Homes housing reception (see above) or 9am to 4pm for visits and appointments at the Civic Centre, Lampton Road Hounslow.
You can also email to leaseholdservices@hounslowhomes.org.uk
For more information see also Home Ownership
