The Best Value & Scrutiny Committee meets quarterly in the year. The Committee is accountable to the Board for setting, reviewing and monitoring the delivery of the performance management framework including the implementation of the Best Value Improvement Plan.
Click on one of the links below to view the documents for the selected meeting.
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Meeting held 9 February 2010
Agenda item 2 - Minutes of meeting 04/09
Agenda item 3 - Performance Management Framework - Overview Report
Agenda item 4 - Performance Dashboard - 3rd Quarter
Agenda item 5 - Vangaurd Project
Agenda item 7 - Hounslow Homes Equalities Overview
Agenda item 8 - Business Improvement Plan for Leaseholders
Meeting held 26 November 2009
Agenda item 3 - Performance Managment Framework - overview report
Agenda item 4 - Performance Dashboard July/September 2009
Agenda item 5 - Performance Exception report 2008/9
Agenda item 6 - Annual Complaints Report 2008/9
Agenda item 7 - Performance Information Report
Agenda item 8 - Mystery Shopping Report
Agenda item 9 - Gas Servicing Report
Agenda item 10 - Business Improvement Plan for Leaseholders
Agenda item 11 - Dates for future meetings
Meeting held 23 September 2009
Agenda item 3- Performance Management Framework
Agenda item 4 - Performance Dashboard
Performance Dashboard appendix 1
Performance Dashboard appendix 2
Agenda item 5 - Performance Information Report (April - June 2009)
Agenda item 6 - Performance Exception Report 2008/9
Agenda item 7 - Annual Complaints Report cover sheet
Agenda item 8 - Mystery Shopping Report July 2009
Agenda item 11 - Leaseholder Business Improvement Plan
Meeting held 9 July 2009
Agenda item 3 - Performance Management Framework
Agenda item 4 - Performance Management Information Report (Jan - March 2008)
Agenda item 8 - Business Improvement Plan for Leaseholders
Agenda Item 9 - Mystery Shopping Report
Meeting held 7 April 2009
Performance Indicator Report 2009/10
Performance Indicator Report appendix 1
Performance Indicator Report appendix 2
Performance Indicator Report appendix 3
Performance Indicator Report appendix 4
Meeting held 19 February 2009
Agenda item 3 - Performance Management Framework; overview report
Agenda item 4 - Performance Management Report Oct-Dec 2008
Agenda Item 6 - Kwest Satisfaction survey
- Kwest Satsifaction Survey
- Kwest Satsifaction Survey appendix 1
- Kwest Satsifaction Survey appendix 2
- Kwest Satsifaction Survey appendix 3
- Kwest Satsifaction Survey appendix 4
- Kwest Satsifaction Survey appendix 5
- Kwest Satsifaction Survey appendix 6
Agenda item 7 - Business improvement Plan for leaseholders
For further enquiries please contact Company Admin on 020 8583 3974 or e-mail to Jacqueline.Mutibwa@hounslowhomes.org.uk