If you have received a letter concerning eviction from your home and you have any queries, contact the Customer Service Centre on 0800 085 65 75. You can also visit your local housing office.
Why am I being evicted?
Hounslow Homes will apply to the court to evict you if you have not complied with the terms of your tenancy agreement. We will contact you about the problem before we apply to the court. Evictions are a last resort for tenants who do not repay rent arrears or commit race crime or anti-social behaviour.
I have been evicted, but am unable to clear my possessions. What will happen to them?
Your possessions will be held in storage for a period of 3 to 6 months, during which time you will be charged for storage costs. After this time, your possessions will be disposed of. To make arrangements for the collection your possessions you should contact your local Housing Office immediately.
I have been served an Eviction Notice. What should I do if I want to stay in my home?
Contact the Customer Service Centre immediately. They will put you in contact with your Estate Manager. If you are being evicted due to rent arrears, then you must clear your arrears in FULL so that your eviction notice can be cancelled. Alternatively, you may want to seek independent legal advise.